This episode of the FRONT is about the phone call and making the connection with the customer. This one is about sales. Whether you are in front line sales, especially auto sales, business development (or BDC), this one is for you. I appreciate that there are options other than just the phone call – there is text, chat, FB Messenger […]
Sales Hustler’s Spotlight with the host, Shawn Hays and me, Mike Phillips, as the guest. This show is hosted by Shawn Hays and sponsored by Quickpage – you can check it out here – http://quickpageapp.com/shawnhays This was a very fun show and a great conversation! Shawn asked very thoughtful, insightful and sometimes hard questions to […]
Have you ever stopped in front of a building and watched the interactions at the door? I was walking out of a convenience store the other day, as a man moving slowly with a cane was approaching – my natural thought was then to step out and hold the door for this older gentlemen. That […]
My #1’s from each speaker at the Rockstar Auto Conference, May 2018 Today I am going to share my top take away from each speaker at the RockStar Auto Conference in that happened this past weekend in Vegas. These are not in order of importance, and there was certainly an entire LIST that I could […]
Happy Mother’s Day! To all of the mom’s – THANK YOU! You are unbelievable and amazing people! For all of the things you do, the time, the energy you invest in your children, and your families. We love and appreciate you! Happy Mother’s Day! [podcast src=”https://html5-player.libsyn.com/embed/episode/id/6587672/height/360/width/450/theme/standard/autonext/no/thumbnail/yes/autoplay/no/preload/no/no_addthis/no/direction/forward/” height=”360″ width=”450″ placement=”bottom” theme=”standard”] Download This Episode Now!
One valuable lesson that I learned from coaching youth sports, is some of the best lessons are taught on the spot. They are learned in the moment, in the NOW! Often in leadership, we strive for structure. We want to have a training session, or a one-on-one opportunity, or a plan to mentor someone. Plans […]
I’ve heard this quote before today – “Be Brave Enough to Start a Conversation That Matters” and It speaks to me. I’ve had notes on my list to have a talk about this for a bit, and today is when it matters 😊 Today – I have a little different format than normal. Today on […]
Today we talk about being deliberate. Being on purpose. Living on purpose. I’ve talked about the idea of being deliberate before – in learning (The FRONT#41 & The FRONT #46), in attitude (The FRONT #63), and in other areas. But what does it actually mean to be deliberate about something? The definition of deliberate is […]
I’ve been reminded this week at least three, maybe four… or five times, in a short time frame, that the most growth comes from letting go of control. People in leadership – type A people who work their tails off to get to where they’re going. You know what they have a really hard time […]
Today I’m onto a simple subject, fortitude. We’re going to have a frank discussion and pull in character, and leadership. Fortitude is defined as courage in pain or adversity. Coupled with character, which is the mental and moral strength of an individual, if you have those two things, you are on your way to being […]