An eye to eye meeting and greeting of people is always valuable. And, one of the most important pieces of information that you will learn as a sales consultant is the professional greeting. Whether you are a sales consultant in retail, working with customers in your everyday life. Or if you are B2B sales, hoping […]
Let’s talk about KEEPING PEOPLE, and employee retention! I have been in management and leadership roles in excess of 25 years now. Owned businesses, managed businesses, coached sports at a high level, and now having been in automotive management for roughly 15 years. I’ve found that our people, our employees, really want some key things […]
Today I am talking about some phone follow up tips. These are things that maybe in the past we probably once saw as basic skills or just normal communication and then we got trained and became salespeople… There has been much debate lately about the sales process, and phone process… and processes for your process. […]
Today is about dreaming BIG dreams AND following through! I love big dreams. And people that have BIG dreams. I like people that chase things that are larger than themselves. There is a difference between a dream with a goal attached and just a dream – A dream is just a series of thoughts, images, […]
Today was a great conversation about all things automotive on Refresh Friday! I was fortunate to be invited on to an amazing automotive forum show this week. It’s Refresh Friday, hosted by the guys from Dealer Refresh, Jeff Kershner and Alex Snyder. Myself and Bob George from Dealer.com were the featured guests. The topics ranged from […]
It’s tax refund time, we are talking about down payments and “How’s Your Downstroke?” I was honored and humbled to sit down and participate in episode #310 of Auto Dealer Live this week. This week on the show was David Villa, David Cribbs, Patrick Obrien, El Patronn, and myself. The topic for the show was tax time and […]
But, really…Can You Sell Cars on Facebook? I sat down on CBT News with Cory Mosley, CSP on his show, Progressive Retail, and we had the discussion on selling cars on social media. Facebook Specifically. Cory asked this question of me and we had a really good conversation. So please, sit back and tune in for […]
Just like any other lead or sale… social customers take work! From my guest blog on the TECOBI site, so this seems fitting tonight. And note, I’m not an employee or an affiliate of TECOBI; I am a fan, however. I believe in Facebook and other social advertising to generate sales leads. This can be […]
When you are seeking out expert advice, or when asking for help – is today’s topic. Once you have made it into management or leadership, or maybe you are now considered an expert in a particular field. Sometimes it becomes difficult to ask for assistance, especially in the area you are supposed to be excellent at. […]
There are a lot of ways to connect today, here are three that are king! When you think about it there are so many ways to “connect” with other people today. I mean right now, today in 2018. Phones, Email, Chat, Text, Social Media… the list goes on. Of course, there are many, many more […]