A few months back I talked about how “Performance Trumps Product Every Time” – so one of the big questions is then, how do we get our employees bought into that same belief system to produce the performance. I’ll give you several ways to improve your overall employee experience which translates to your teams customer […]
We all know the power behind each choice that we make, whether for the long term or what we often think the smaller decisions that we make every day. Tonight I will spend time talking about what impact the of the un-choice… what impact do the choices we don’t make have and how does it […]
This week I’ll talk about three rules followed by great managers. For you to be effective at your job as a manager and as a leader you have to have tools and be able to create accountability on with your team. Check out tonight’s show for this BIG THREE!
RETENTION IS KEY. Employee retention is a huge key for any successful business. I’m not just talking about okay or average employee retention. Quality long term employee retention is a HUGE factor and is the real key. One amazing fact is that while money is and will always be a factor in retaining employees, it […]
This one is stemming from last weeks show on “Seeking the better solution.” I’ll talk about some of those “advanced” obstacles, a lot which we self create! Tune in, turn on and catch fire with Mike Phillips and Lead The Team! and … Happy Holidays!
I am a champion. I am a champion because of my beliefs, my attitude and my mindset. One thing that get’s me fired up is the “theme song” from the 2008 Olympics, “The Champion in Me” by Three Doors Down. If you haven’t heard it, check it out! Ask yourself – How are you walking? How […]
People have differing opinions on what is state of mind; whether it relates to mood, attitude or outlook. People will let their current state of mind affect the way they will handle different situations. Sales consultants are no different in the arena and actually most sales people let outside influences affect their state of mind […]
This week I’ll be speaking from the “guest studio” on why our performance and our attitude, trumps pure product – EVERY TIME! What I mean, in short, customer experience, the way we treat people. The way we respond and our overall performance will absolutely overcome the mechanics behind JUST our product and our pricing. I […]
As with any evolution, leadership has continued to grow, change, develop – then go full circle. Leadership will continue to revisit old principles, make them seem new again and develop them for a modern day business world. Right now leaders in business have to train, perform and execute similar to officers of ancient military regimes […]
This episode is designed after a sales training technique called… go figure, the BREAK Method. BREAK is not something you physically do, it is not physically painful and is non-labor intensive. It’s only an acronym for Bypass, Restate, Expand, Ask, Keep. Whether it is to further your sales, improve on a relationship or tweak your […]