This episode of the FRONT is about the phone call and making the connection with the customer. This one is about sales. Whether you are in front line sales, especially auto sales, business development (or BDC), this one is for you. I appreciate that there are options other than just the phone call – there is text, chat, FB Messenger […]
Sales Hustler’s Spotlight with the host, Shawn Hays and me, Mike Phillips, as the guest. This show is hosted by Shawn Hays and sponsored by Quickpage – you can check it out here – http://quickpageapp.com/shawnhays This was a very fun show and a great conversation! Shawn asked very thoughtful, insightful and sometimes hard questions to […]
One valuable lesson that I learned from coaching youth sports, is some of the best lessons are taught on the spot. They are learned in the moment, in the NOW! Often in leadership, we strive for structure. We want to have a training session, or a one-on-one opportunity, or a plan to mentor someone. Plans […]
Let’s talk about a couple, two specifically key leadership skills! Today I’m sharing two skills that I think are highly underutilized once we get into leadership and management. And they are significant keys to success. And yes, I’ve probably mentioned these before… but, it’s one of those things that’s speaking to me right now. Before […]
Welcome! Today, I’m talking about this podcast and some things I have coming up. I’ll be happy stop a few times, since we’re live, feel free to ask some questions in the sidebar! So, let’s chat. This happens to be the 85th Episode of THE FRONT – I started this podcast to really focus on: […]
An eye to eye meeting and greeting of people is always valuable. And, one of the most important pieces of information that you will learn as a sales consultant is the professional greeting. Whether you are a sales consultant in retail, working with customers in your everyday life. Or if you are B2B sales, hoping […]
So today I returned to my kickboxing class. I’ve been out of it for a few weeks. And there was a change coming today. Humans, in general, don’t like change – and even when change is good, it can cause an initial negative reaction for most anyone. Our regular instructor which everyone knows and loves […]
Basics, they really do matter in sales! What do I mean when I say basics. Well, there are a few things. Actually, four specific things that I think will produce more sales in any organization. PEOPLE. Caring about and retaining people has been a heavy subject for me lately. No business can operate without staff […]
Let’s talk about KEEPING PEOPLE, and employee retention! I have been in management and leadership roles in excess of 25 years now. Owned businesses, managed businesses, coached sports at a high level, and now having been in automotive management for roughly 15 years. I’ve found that our people, our employees, really want some key things […]
Today I am talking about some phone follow up tips. These are things that maybe in the past we probably once saw as basic skills or just normal communication and then we got trained and became salespeople… There has been much debate lately about the sales process, and phone process… and processes for your process. […]