Welcome! Today, I’m talking about this podcast and some things I have coming up. I’ll be happy stop a few times, since we’re live, feel free to ask some questions in the sidebar! So, let’s chat. This happens to be the 85th Episode of THE FRONT – I started this podcast to really focus on: […]
An eye to eye meeting and greeting of people is always valuable. And, one of the most important pieces of information that you will learn as a sales consultant is the professional greeting. Whether you are a sales consultant in retail, working with customers in your everyday life. Or if you are B2B sales, hoping […]
So today I returned to my kickboxing class. I’ve been out of it for a few weeks. And there was a change coming today. Humans, in general, don’t like change – and even when change is good, it can cause an initial negative reaction for most anyone. Our regular instructor which everyone knows and loves […]
Basics, they really do matter in sales! What do I mean when I say basics. Well, there are a few things. Actually, four specific things that I think will produce more sales in any organization. PEOPLE. Caring about and retaining people has been a heavy subject for me lately. No business can operate without staff […]
Let’s talk about KEEPING PEOPLE, and employee retention! I have been in management and leadership roles in excess of 25 years now. Owned businesses, managed businesses, coached sports at a high level, and now having been in automotive management for roughly 15 years. I’ve found that our people, our employees, really want some key things […]
Today I am talking about some phone follow up tips. These are things that maybe in the past we probably once saw as basic skills or just normal communication and then we got trained and became salespeople… There has been much debate lately about the sales process, and phone process… and processes for your process. […]
Well… are you on autopilot? I’ve talked before about how it is important to have a plan, and have a process to go with that plan. Routine, in general, is good for many reasons. When we get accustomed to doing same or similar things, it takes the guesswork out of things. When there is less […]
This came through my feed (my wife’s actually) from 7 years ago today. Sometimes, it’s worth looking back only to see how far along we’ve come. It’s also fun to see what was relevant in our lives before and what is important now. I think the principles I was discussing seven years ago are still […]
Today, I just compiled some of my thoughts on paper and put together five leadership notes. Many people think they are leaders. Some are correct… and frankly, some are not. Sometimes people are just wrong in their assessment. Right now, in 2018, anyone with some social accounts and money to spend on ads can stake […]
Today was a great conversation about all things automotive on Refresh Friday! I was fortunate to be invited on to an amazing automotive forum show this week. It’s Refresh Friday, hosted by the guys from Dealer Refresh, Jeff Kershner and Alex Snyder. Myself and Bob George from Dealer.com were the featured guests. The topics ranged from […]